Do You Need a Got it. Thanks! Email Policy?
One of the more frustrating parts of email communication is the silent response. You send an email that you feel is important only to be met with, well, nothing. What are you to think?
Was my email received?
Did my email get caught in a spam filter?
Was my email read?
Did I say something upsetting?
Was my email confusing?
What s even more difficult is trying to choose the appropriate time for a follow-up:
Should I wait four hours or twenty-four hours?
If I send a follow-up, will the person think I am pushy? Will I appear impatient?
When you are on the receiving end of an email, you hold all the power. It is easy to forget that the sender is waiting in limbo for a response. It is also possible that the email did get caught in a spam filter. How will the sender know?
There are obvious efficiency problems here. These can be resolved with a simple Got it. Thanks! email policy: Whenever an email is received from a known party (not a spammer, of course), whether internal or external, send a quick response to acknowledge receipt. You can say, simply, Got it. Thanks. Or, Got it. Thanks. I will review and let you know.
This takes only a few seconds and removes a lot of ambiguity and inefficiency from the email process.
If you receive a lot of Just making sure you got my last message emails, you may need a Got it. Thanks! email policy.
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